FAQ's

 

  • How can I find out my order status?

    • Every order we receive typically leaves our warehouse in 3 to 7 business days. You will receive a text message, email, and WhatsApp from us at the moment of shipping the item with information on the delivery partner and tracking ID, which may be used to follow your order. Here at https://kickyandperky.com/, you can also check the progress of your order.


  • Once the order has been placed, can I alter my address?

    • Please be aware that we cannot change the address once we have received and processed your transaction. Please be aware that while we will try our best to update the address and assist you, this is not a guaranteed service. In these circumstances, we can attempt to submit a request with our delivery partner, but their final execution depends on them. Therefore, we advise you to contact us immediately if you think your address or pin code is incorrect or wish to modify it. We'll do our best to assist you.


  • How long will it take for the order to be delivered?

    • To ensure your jewelry's seamless and prompt delivery, we collaborate with all of India's top logistical partners. If your order is verified, it could take us up to 48 hours to ship it. Most deliveries take 3 to 7 business days to complete once your order has left our warehouse (depending on your location).


  • What happens if I want to return the item after the return window has ended?

    • We sincerely apologize, but we do not accept returns after 30 days. However, if that happens, our Warranty Policy will cover you. If there are any problems with the product, such as fading, you can contact us to claim a warranty (a feature available on the GIVA App), and we will assist you by replacing your product with a new one.


  • Can I return/replace/exchange just one item from the set I ordered?

    • No, you must send the entire set back to us in the case of sets. We will then send you a brand-new set that meets your preferences.


  • What are the return policy and refund process?

    • You have 30 days from the time you get your item to request a return under our 30-day return policy. Your item must be unworn or unused, with tags still attached, and in the original packing to be eligible for a return. The invoice or other evidence of purchase is also required.

    You can get in touch with us at hello@kickyandperky.com to begin a return. We'll provide you with a return postage label and shipping instructions if your return is approved. We won't accept items sent back to us without requesting a refund.


  • How can I revoke my bookings?

    • Please visit our website and log in using your registered email address or contact number to cancel your order (that was used to place the order). Then check your active orders in the account/profile section. You would have a button to cancel the eligible orders that were active. To confirm your request to cancel, click that. Please be aware that orders cannot be canceled once our team has processed them; however, if you do not want the product, you can refuse to accept the delivery.


  • Will my jewelry resemble the pictures on the website?

    • We go to great lengths to ensure the pictures on our website accurately depict how our jewelry appears. However, because of lighting, specific designs could appear somewhat different. Please email us at hello@kickyandperky.com if you believe that your jewelry doesn't match the image you have in mind for it.


  • Can I set a specific day and hour for delivery?

    • Regarding delivering our jewelry, we partner with some top logistics providers. We can request a specific day or time for delivery from one of our delivery partners, but please be aware that this is not a guaranteed service. Also, our delivery partners cannot make deliveries on Sundays.


  • What occurs if I'm not around to pick up the order?

    • We ask that you kindly ask your neighbor to pick up the order on your behalf if you cannot pick it up yourself. If this is not possible, you can request that the Delivery Executive deliver your order the next day. Please be aware that this service is not guaranteed and depends on how you communicate with the delivery executive.