Returns and Refunds Policy

You may request a return for eligible purchases within 15 calendar days of delivery.

For choice-based returns, including style preferences or an unsuitable size, the jewellery must be:

• Unused, unworn and undamaged.
• Returned with its original tags, packaging and authenticity documents, where supplied.
• Accompanied by your order number or proof of purchase.
• Returned with all components included in the purchased item or set.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective, incomplete or incorrect.

1. Email support@kickyandperky.com within the applicable return window.
2. Include your order number, the item you wish to return and the reason.
3. Our team will review your request and explain eligibility, the proposed resolution and any applicable return-shipping charges.
4. Once your return is authorised, follow the collection or shipping instructions provided.
5. Pack the jewellery securely with its original contents and documents.

Please contact us before sending an item back so that we can provide the correct instructions.

• Approved choice-based returns are issued as Kicky & Perky store credit, rather than a refund to your payment method.
• The credit will equal the amount actually paid for the returned item after applicable discounts. It will be issued as a credit code valid for three months from the date of issue.
• Store credit cannot be redeemed for cash, except where required by applicable law.

Choice-based returns are not available for:

• Personalised, customised or made-to-order items.
• Items clearly identified as non-returnable or final sale before purchase.
• Discounted items where the non-returnable condition was clearly disclosed before purchase.
• International orders.

These exclusions do not remove your rights if an item is damaged, defective, incorrect, not as described, or otherwise qualifies for a remedy under applicable law.

Please inspect your order after delivery and contact us promptly if:

• Your jewellery arrived damaged or defective.
• You received an incorrect item or variant.
• An item or component is missing.
• The product materially differs from its description.

Email support@kickyandperky.com with your order number, a description of the issue and clear photographs. Please include an unboxing video, if available, to help us investigate. Claims will be assessed using the available evidence.

After reviewing the issue, we will arrange an appropriate resolution, including a replacement or refund where applicable. Qualifying refunds will not be restricted to store credit.

We will cover reasonable return-shipping costs for verified damaged, defective, or incorrect items and provide return instructions.

Please report visible damage, incorrect items or missing components within 48 hours of delivery wherever possible. This reporting request does not limit your rights under applicable law.

• If you would prefer another design or size, contact our team within 15 days of delivery.
• For eligible choice-based requests, we will guide you through returning the original item for store credit, which you can use towards a new purchase. Replacement designs and sizes are subject to availability.

• Approved monetary refunds will be returned to the original payment method, wherever possible.
• For eligible Cash on Delivery refunds, our team will arrange a bank transfer or another suitable electronic payment method after securely confirming the required details.
• Your bank or payment provider may require additional time to reflect the refund after we initiate it. We will provide confirmation once it has been processed.
• If you have not received your refund confirmation within 14 working days of approval, please contact us.

• Once we receive your returned item, we will inspect it and notify you of the outcome within 3 working days.
• If a choice-based return does not meet the stated eligibility conditions, we will explain the reason and discuss the next steps with you.
• For approved returns, we will issue the applicable store credit or initiate the refund within 14 working days of approval. Working days exclude weekends and public holidays.

• Refunds and store credit are based on the amount actually paid, rather than the original listed price.
• For sets, bundles, Buy One Get One offers or purchases with complimentary gifts, return eligibility and any adjustment will follow the promotional terms disclosed when you placed your order. Our team will explain any required return of associated items before you send the order back.

• Damage caused after delivery by misuse, accidental impact, unauthorised alterations or failure to follow the supplied care instructions is not eligible for a choice-based return.
• If your concern relates to a manufacturing defect, plating or maintenance, contact us so that we can assess it under the applicable warranty or service terms. This does not affect your statutory rights.

For return, refund or exchange assistance:

Email: support@kickyandperky.com
Phone: +91 7300061721

Return correspondence address:
Swellegant Creations Pvt. Ltd.
4/A, Peeta No. 34 A, Tonk Road
Jaipur, Rajasthan – 302033, India

Please obtain return instructions before dispatching your parcel.

This policy applies to purchases made directly through kickyandperky.com. For marketplace purchases, please initiate your request through the platform where you placed the order.

Nothing in this policy limits your rights under applicable consumer-protection law.